Dragon Lazer | FAQ
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FAQ


FREQUENTLY ASKED QUESTIONS

Can the Gun Boxes have a lock put on them?

 No, we cannot for liability and insurance reasons.

How much is it to Upgrade my LASD box to a Pianowood Box?

$45

What if I don't like it, what's the return policy?

RETURN POLICY: If after receiving your STOCK LASD item, you are not satisfied, please return it in resellable condition for a refund within 10 days of delivery. Upon verification of the returned items is in re-sellable condition, a prompt refund will be issued. If we customized your Product, in ANY way, we reserve the right to refuse the refund if we can not re-sell the item. Personalization of any sort renders it un-sellable to another party, thereby NO REFUND WILL BE ISSUED. If your item arrives damaged in shipping, we will replace or repair or piece at our expense. A picture of the damage (proof) must be sent to dbdragonlazer@gmail.com OR dbteambill@gmail.com.

What if the clock hands aren't working?

Please email us and we will send you new clock parts.

Did you receive my order?

We email everyone after receipt of your order, please be patient with us. If you have not received a response after 24 hours after your order, please email us at dbdragonlazer@gmail.com for an order update.

Why can't I pay by check?

You can pay by check. Please send your check to PO Box 210696 Royal Palm Beach, FL 33421. Note that this will add 2-3 weeks onto production time as we have to receive your check and wait for it to clear the bank before processing your order.

How long does it take to make my order? Ship my order?

Stock production time is 1-2 days. For custom items, please allow for up to 1 week after artwork appoval. Our shipping time has been averaging 4 days to California.

Did my order go through?

We email everyone after receipt of your order, please be patient with us. If you have not received a response after 24 hours after your order, please email us at dbdragonlazer@gmail.com for an order update.

Can I add a lining to the box and not get the gun insert?

No, we have tried multiple ways to add aftermarket lining to our boxes and they look awful. You are more than welcome to not get the gun insert, there will be no discount issued. If you want a lined box, we offer the upgrade Pianowood box that is lined on the bottom and sides with a black felt. It's a very nice presentation case.

I don't like paypal...Can I pay somewhere else?

You can pay by check, but, please note that adds 2-3 weeks to your time as noted above. If you would like to fax your credit card information to 561-439-5884, you are more than welcome to and we can process it through our system in the offices. PLEASE write your contact information, billing and shipping address, what you ordered and any important information. We will have a printable credit card form on the site very soon.

Why can't I talk to someone on the phone?

When machines are running they must be monitored at all times for fire risks. Most times our people are not able to answer the phones because it would mean taking their eyes off the machines.  Having someone responsible to answer the phones would add considerable cost to the program. Please note we are a LE owned shop and  we are not in the shop normal 9-5 hours.

Do I get a discount if I order multiple pieces and they're all customized?

If you order 10 or more items, all going to the same address, please email us for additional information.

 

 

 

 

 


 

Please email us at dbdragonlazer@gmail.com for volume pricing or government contract pricing

 

 

 

 

 

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Dragon Lazer
PO Box 210696
Royal Palm Beach, FL 33421

Email: dbdragonlazer@gmail.com